![]() ![]() The full message read: "We're updating our app at the moment to make it better for our customers. When users tried to login to their online banking accounts, they were met with a message that says the app and website were updating and TSB were working to get them up and running once again. Both the website and the app had been scheduled for maintenance overnight but customers said they were still unable to access their accounts this morning (December 3). Over the weekend, TSB moved customers to a new platform which experienced some teething problems.TSB's app and online banking are back up and running after issues left thousands of customers frustrated and locked out of their accounts. TSB had rented the technology behind its app and online banking from Lloyds Banking Group since the two companies split. The problems stemmed from a switch to a new online banking system. "We did this at around 10.30 this morning and we hope to be back up later this afternoon." "One of the steps we need to take to resolve this is to take our mobile app and online banking down for a few hours. “We’re still seeing issues with access to our digital services," he said. Mr Pester said on Tuesday that he was "truly sorry" about the problems caused. “It simply isn’t good enough to expose customers to IT failures, including delays in paying bills and an inability to access their own money.Ī spokesperson for the Financial Conduct Authority (FCA) said on Tuesday that the watchdog was “aware of the issue and liaising with the firm”, while a spokesperson for the Information Commissioner’s Office said: “We are aware of a potential data breach in relation to the TSB and are making enquiries.” Potentially millions of customers could be affected by uncertainty and disruption. “This is yet another addition to the litany of failures of banking IT systems. ![]() Nicky Morgan, chair of the Treasury Committee said: “The reports of unauthorised transactions, access to other customers’ accounts, and failures of in-branch services have all the hallmarks of an IT meltdown. MPs demanded answers from TSB on Tuesday. Thank you for your patience and for bearing with us. Our mobile banking app and online banking are now up and running. Thank you for your patience and for bearing with us.” That came after Mr Pester tweeted on Wednesday Morning: “Our mobile banking app and online banking are now up and running. Many customers expressed frustration that the bank was not being clear about what had happened. Is this situation fixable or have you just bankrupted almost 2 million people? Where is our money? Do you still have it? We want access now, this is no joke anymore. Others said they were worried their money had simply disappeared. Some said they were falling behind with bill Fixed is it? grr!!! 2 days now behind on my bills! 3 hours 45 mins in phone calls! and still no further ahead! /Cw0hVLe20k ![]() The ongoing IT disaster began with botched upgrade work on Friday but has developed into one of the worst technology failures to hit a UK retail bank and has left many of TSB’s 1.9 million customers angry. TSB could not say how many people were still locked out of the service or when the problems would be fully resolved. TSB apology after customers complain of online banking 'data breach' Others were able to log in but, when they did, some or all of their account details had disappeared.Ĭustomers have also reported that they could access other people’s accounts, including account numbers, sort codes and transaction histories. TSB customers were still locked out of their online accounts on Wednesday, despite the bank’s chief executive claiming systems were “up an running”, as IT chaos entered its sixth day.Ĭustomers who logged into TSB’s app or online banking were faced with a screen stating that the bank was limiting the number of users accessing the service. IT chaos enters sixth day with customers still not able to log in to view and others saying details have disappeared ![]()
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